Please note we are closed on bank holidays, all orders placed after 2pm on Friday 22nd May 2020 will be dispatched when we reopen on Tuesday 26th May 2020.

We are working hard and safely within the government guidelines to get some happy post to you all during these hard times but please note couriers are experiencing some slight delays due to Covid-19 so next day delivery may arrive with you 1 day late (this is still a much faster service than standard delivery) and standard delivery may take 4/5 working days to be delivered to you.

Stay Safe,

AJ Voyage Team x

• Orders placed before 2pm (GMT) Monday-Friday will be dispatched the same day, orders placed after this time will be sent out the next working day.
• Next day delivery (UK orders) is available Monday - Friday before 2pm
• If Next day delivery is selected after 2pm on Friday your order will be dispatched on Monday for delivery Tuesday.
• Personalised suitcases can take up to 14 days during busy periods to be delivered. Please note once orders are placed for personalised item they cannot be changed or cancelled.  

Please contact us within 24 hours if you have received a text message or email from Royal Mail to state your item has been delivered and you can not locate it so we can investigate this with the courier as soon as possible. 

Delivery Rates (UK):

• £2.95 UK delivery (Free over £50)
• £4.99 UK next day delivery Monday-Friday (in stock items ordered before 2pm) Excludes bank holidays & Ireland. 
• Personalised luggage £5 tracked (no free delivery option) - Please note delivery for suitcases can take 7-14 working days during busy periods. Once orders are placed for personalised item they cannot be changed or cancelled.  

Delivery Rates (Europe):

• Royal mail tracked 5-7 days - £13 (Free shipping for orders over £100)

Delivery Rates (USA):

• USA priority 3-5 days - From £16 (Free shipping for orders over £100)

Delivery Rates (Rest of the world):

• International airmail signed for From £17

Pre order items:

If an item is out of stock but available to pre order delivery will be between 7 and 14 working days for UK orders, and 21 working days for international orders unless stated otherwise in the item description. If you require any assistance with a pre order item please contact the team who will be happy to assist you.

Undelivered items:

It is vital to ensure you enter your correct delivery address upon ordering, and that someone is available at the property to accept your order on the day of delivery. If an item is returned to us after an unsuccessful delivery attempt we will contact you immediately. If the item has been returned to us, redelivery will be at the buyers expense for any of the following reasons

• Incorrect address
• Nobody at the property to sign for the item
• Item uncollected from your local depot

Alternatively you can receive a refund for the order minus the original delivery costs.

SIZE GUIDE:

All of our shoes are in UK sizes, to find your correct size for EU and US please use the conversion chart below, if you need any further assistance please email help@ajvoyage.co.uk